Smartcognis respects your privacy. This policy explains the personal information we may collect, why we use it, when it may be shared and the choices available to you.
This website is intended for business audiences. A separate agreement may govern information we process while delivering services for a client; where that agreement conflicts with this policy, the agreement controls for that engagement.
1. Scope
This policy applies to smartcognis.com, communications you send to Smartcognis and business-development or client interactions with our team. It does not control third-party websites, platforms or services linked from our website.
2. Information we collect
Information you provide
When you contact us, request information, discuss a project or work with us, we may receive your name, work email, telephone number, company, role, budget or timing preferences, project details, correspondence and any files or information you choose to provide.
Information collected automatically
Our hosting and security systems may record technical information such as IP address, browser and device type, referring page, requested pages, timestamps and diagnostic or security events. If we introduce analytics or similar technologies, we will use them consistently with this policy and provide any notice or choice required by applicable law.
Information from business sources
We may receive professional contact and company information from colleagues, referrals, public company websites, professional networks, event organizers or business information providers.
Please do not send sensitive personal information unless we specifically request it and an appropriate process is in place.
4. How we use information
We may use personal information to:
- respond to enquiries and evaluate potential engagements;
- prepare proposals, contracts and project plans;
- deliver, manage, measure and improve our services;
- maintain client and business relationships;
- operate, secure and troubleshoot our website and systems;
- maintain business, financial and compliance records;
- protect our rights, users, clients and services; and
- send relevant business communications where permitted, with a way to opt out of marketing messages.
Depending on where you are located, we rely on consent, steps requested before entering a contract, performance of a contract, compliance with legal duties and/or our legitimate business interests as the applicable legal basis.
6. Retention and security
We retain information only for as long as reasonably necessary for the purposes described above, including legal, accounting, security and dispute-resolution needs. Retention periods vary according to the information, relationship and applicable requirements.
We use reasonable administrative, technical and organizational safeguards designed to protect information. No online service or transmission method is completely secure, so we cannot guarantee absolute security.
7. Your choices and rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent, and to appeal or complain to a relevant regulator. These rights may be subject to exceptions.
You may opt out of marketing emails using the unsubscribe method in the message or by contacting us. To submit a privacy request, email privacy@smartcognis.com. We may need to verify your identity and authority before completing a request.
8. International processing
Smartcognis, its collaborators and service providers may operate in different countries. Information may therefore be processed outside your state, province or country, where privacy protections may differ. Where required, we use appropriate contractual or other safeguards for these transfers.
9. Children’s privacy
Our website and services are directed to businesses and are not intended for children under 13. We do not knowingly collect personal information from children through this website. If you believe a child has provided information to us, please contact us so we can review and delete it where appropriate.
10. Changes to this policy
We may update this policy to reflect changes in our practices, services or legal obligations. We will post the revised version here and change the “last updated” date. Material changes may receive additional notice where appropriate.
11. Contact us
Questions or privacy requests can be sent to privacy@smartcognis.com. General enquiries can be sent to hello@smartcognis.com.